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Latest revision as of 22:52, 22 November 2024
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Medallia, Inc. is an American customer and employee experience management company based in San Francisco, California.
Medallia provides software-as-a-service (SaaS) customer experience management (CEM) and employee experience management (employee engagement) software to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies internationally.[1]
As part of a customer experience management (CX or employee engagement) program, Medallia's cloud-based customer experience (CX) software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and provides action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance.[2]
Company history with DOE
No known use of the service
Other government agencies
- Department of Education
- Medallia GovCloud (EDMedallia) - Privacy Impact Assessment (PIA)
- United States Department of Veterans Affairs
- Medallia GovCloud - Veterans Experience Office (VEO)
Tools
Medallia provides a platform for social, text, video, speech, messaging and online feedback.[3][4] The software analyzes feedback from Facebook, Twitter, and other major review sites (e.g., TripAdvisor) alongside solicited feedback data from surveys and contact centers. In addition to social media feedback and analysis, as well as mobile feedback and engagement,[5] capabilities of the company's product include survey creation and management, text analytics and dashboarding, and direct goals and action management.
Related
External links
Social media
- Twitter - https://twitter.com/medallia
- Facebook - https://www.facebook.com/MedalliaInc
- LinkedIn - https://www.linkedin.com/company/medallia-inc./
- YouTube - https://www.youtube.com/@Medallia
References
- ↑ Sponder, M. (2011). Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics. McGraw-Hill Education. p. 12. ISBN 978-0-07-176862-7. https://books.google.com/books?id=83AVmMiEiKAC&pg=PA12.
- ↑ Milo, Moryt (2013-05-17). "Great businesses lean forward, respond fast". Silicon Valley Business Journal. http://www.bizjournals.com/sanjose/print-edition/2013/05/17/great-businesses-lean-forward-respond.html?page=all.
- ↑ Horner, S.; Swarbrooke, J. (2016). Consumer Behaviour in Tourism. Taylor & Francis. p. 256. ISBN 978-1-317-74690-4. https://books.google.com/books?id=y9wRDAAAQBAJ&pg=PA256.
- ↑ "Medallia Launches Social Feedback Solution". Retail TouchPoints. 2013-01-15. http://www.retailtouchpoints.com/solution-spotlight/2180-medallia-launches-social-feedback-solution.
- ↑ Sechrist, Steve (2011-10-14). "Medallia Customer Experience App Going Mobile, Supports Voice". CMSWire. http://www.cmswire.com/cms/customer-experience/medallia-customer-experience-app-going-mobile-supports-voice-013055.php.
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