Draft2:ClearInsight Solutions

ClearInsight Solutions is a privately held, Delaware-registered U.S. company that is advancing IT, Telecom, and Celluar service delivery. Founded in 2006, ClearInsight Solutions helps IT and telecom organizations to manage their service delivery to support the enterprise's mission.

It provides a

• Web-based governance framework that drives compliant behavior within an enterprise's IT, telecom, and wireless service delivery lifecycle
• proper visibility and actionable business intelligence to identify detailed service usage and costs and areas for opportunity improvement as requirements change to align with the needs of the business

It supports the following organizations:

• Office of the Chief Information Officer

Company history with DOE

As a competitive IT service provider, DOE’s OCIO provides IT&T service delivery and seat management to its Agency customers through its Energy IT Services organization (EITS). In March 2010, EITS deployed ClearInsight’s solution to provide their customers with the visibility required to accelerate the alignment of their IT services with the operational and financial requirements of their respective missions. The System is accessed regularly by 500 customer points of contact (POC) via a single-sign-on from DOE’s secure web portal and each POC is provided with confidential access to drill-down Actionable Business Intelligence which delivers itemized IT cost make-up, usage patterns, and trend analysis for every service catalog item purchased. This Actionable Business Intelligence can be viewed as a roll up of organizational information or as a cascade down to individual users, and role-based permissions provide each POC with selective access to information at the organization, group, and project level. Additionally, this system has been certified and accredited by DOE and is housed on a production server within its data center. In March 2011, ClearInsight’s deployment was designated as a critical system.

Aligning IT with the Needs of the Mission

ClearInsight’s deployment has helped the OCIO lead a transformation to drive accountability and significant IT cost reductions throughout its customer base. Highlights of the key environmental changes follow:

Developing Trust in the Intelligence

The root of this transformation began by developing trust in the accuracy of the Actionable Business Intelligence received by the OCIO’s customers. This was accomplished by creating a feedback loop with customers by integrating their inputs into the information capture and mapping process to create a validated baseline of asset and service moves, adds, and changes on a weekly basis. In fact, this web-based deployment delivers the OCIO’s monthly itemized billings to customers, which they verify by drilling into the cost make-up of every service catalog item purchased, by organizational hierarchy, down to an individual user.

Driving Accountability and Reducing Costs

With trust in their Actionable Business Intelligence, the OCIO has developed a collaborative working environment with its customers. Based on the visibility to understand what assets and services they have and which ones may be excess and unnecessary, customers are driving accountability and reducing costs, without compromising the services that support their respective missions. Furthermore, with broader visibility across its customer base, the OCIO has been able to reduce delivery costs to its customers by negotiating better rates through volume purchases and by consolidating functionally equivalent catalog service offerings to fewer vendors.

Facilitating Efficiencies in an “Audit Ready” Environment

Because ClearInsight’s deployment captures source information across the entire IT service delivery lifecycle, every service transaction is continuously assessed to facilitate operational efficiencies and create an “audit ready” environment. Some of the outcomes realized include significant:

• Improvements in the accuracy of asset management information.
• Reductions in service delivery times and improvements in customer service level agreements. Enhancements in the accuracy of IT service forecasts and efficiencies in the budget formulation process. Improvements in purchasing behavior and the governance to enforce policies and procedures.
• Advances in the relationship between the OCIO and its customers.

The Bottom Line

The Department of Energy OCIO and its Program, Staff, and Lab customers are working collectively to align IT with the on-going operational and financial needs of the Department of Energy, with successful and measurable results.

Contact information

Headquarters - Research Triangle Park

• 4819 Emperor Blvd.
• Suite 400
• Durham, NC 27703
• United States
• Phone: 919.313.4847
• Fax: 919.287.2923
• Email: info@clearinsightsolutions.com

External links

• official website
• http://www.clearinsightsolutions.com/docs/Driving%20IT%20Cost%20Takeout%20and%20Containment%20-%20June%202014.pdf