View source for Draft2:Medallia

{{Private company}}
{{Breadcrumbs|page=|url=|wikipedia=yes|openei=no|align=right|officialwebsite=no}}{{YouTube video|description=Ride the Wave with Sarah Hauser and Medallia|url=https://www.youtube.com/watch?v=sGcSMz_ycuM}}
'''Medallia, Inc.''' is an American customer and employee experience management company based in San Francisco, California.

Medallia provides [[Software as a service|software-as-a-service]] (SaaS) customer experience management (CEM) and employee experience management ([[employee engagement]]) software to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies internationally.<ref name="Sponder 2011 p. 12">{{cite book | last=Sponder | first=M. | title=Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics | publisher=McGraw-Hill Education | year=2011 | isbn=978-0-07-176862-7 | url=https://books.google.com/books?id=83AVmMiEiKAC&pg=PA12 | access-date=July 24, 2017 | page=12}}</ref>

As part of a [[customer experience]] management (CX or [[employee engagement]]) program, Medallia's [[Cloud computing|cloud-based]] customer experience (CX) software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and provides action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, [[Net Promoter scores]] and overall business performance.<ref>{{cite news|url=http://www.bizjournals.com/sanjose/print-edition/2013/05/17/great-businesses-lean-forward-respond.html?page=all |title=Great businesses lean forward, respond fast |newspaper=Silicon Valley Business Journal |date= 2013-05-17 |access-date=2013-06-30 | first=Moryt | last=Milo}}</ref>

{{Official URL|text=medallia.com|url=http://medallia.com/}}

== Company history with DOE ==
No known use of the service

== Other government agencies ==

* [[Department of Education]]
** [https://www.ed.gov/sites/ed/files/notices/pia/pia-edmedallia.pdf Medallia GovCloud] (EDMedallia) - [[Privacy Impact Assessment]] (PIA)
* [[United States Department of Veterans Affairs]]
** [https://department.va.gov/privacy/wp-content/uploads/sites/5/2024/06/FY24MedalliaGovCloudEPIA.pdf Medallia GovCloud] - Veterans Experience Office (VEO)

== Tools ==
Medallia provides a platform for [[Social media|social]], text, video, speech, messaging and online feedback.<ref name="Horner Swarbrooke 2016 p. 256">{{cite book | last1=Horner | first1=S. | last2=Swarbrooke | first2=J. | title=Consumer Behaviour in Tourism | publisher=Taylor & Francis | year=2016 | isbn=978-1-317-74690-4 | url=https://books.google.com/books?id=y9wRDAAAQBAJ&pg=PA256 | access-date=July 24, 2017 | page=256}}</ref><ref>{{cite news |url=http://www.retailtouchpoints.com/solution-spotlight/2180-medallia-launches-social-feedback-solution |title=Medallia Launches Social Feedback Solution |publisher=Retail TouchPoints |date=2013-01-15 |access-date=2013-06-03 |url-status=dead |archive-url=https://web.archive.org/web/20130308113500/http://www.retailtouchpoints.com/solution-spotlight/2180-medallia-launches-social-feedback-solution |archive-date=2013-03-08 }}</ref> The software analyzes feedback from Facebook, Twitter, and other major review sites (e.g., TripAdvisor) alongside solicited feedback data from surveys and contact centers. In addition to social media feedback and analysis, as well as mobile feedback and engagement,<ref>{{cite news|url=http://www.cmswire.com/cms/customer-experience/medallia-customer-experience-app-going-mobile-supports-voice-013055.php |title=Medallia Customer Experience App Going Mobile, Supports Voice |publisher=CMSWire |date= 2011-10-14 |access-date=2013-06-03 | first=Steve | last=Sechrist}}</ref> capabilities of the company's product include survey creation and management, text analytics and dashboarding, and direct goals and action management.
== Related ==
* [[Qualtrics]]
* [[Touchpoints]]

== External links ==
* [https://www.medallia.com/solutions/government/ Official website]

=== Social media ===
* [[Twitter]] - https://twitter.com/medallia
* [[Facebook]] - https://www.facebook.com/MedalliaInc
*[[LinkedIn]] - https://www.linkedin.com/company/medallia-inc./
*[[YouTube]] - https://www.youtube.com/@Medallia
== References ==
{{Reflist}}

[[Category:Contractors]]
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